{"id":9523,"date":"2023-11-28T12:44:09","date_gmt":"2023-11-28T07:14:09","guid":{"rendered":"https:\/\/razorpay.com\/learn\/?p=9523"},"modified":"2024-10-15T12:51:26","modified_gmt":"2024-10-15T07:21:26","slug":"onboarding-process","status":"publish","type":"post","link":"https:\/\/razorpay.com\/payroll\/learn\/onboarding-process\/","title":{"rendered":"Employee Onboarding Process: Why it Matters"},"content":{"rendered":"<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_80 counter-hierarchy ez-toc-counter ez-toc-transparent ez-toc-container-direction\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<label for=\"ez-toc-cssicon-toggle-item-69e9e5158bed8\" class=\"ez-toc-cssicon-toggle-label\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/label><input type=\"checkbox\"  id=\"ez-toc-cssicon-toggle-item-69e9e5158bed8\"  aria-label=\"Toggle\" \/><nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/razorpay.com\/payroll\/learn\/onboarding-process\/#What-is-Onboarding\" >What is Onboarding?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/razorpay.com\/payroll\/learn\/onboarding-process\/#The-Onboarding-Process\" >The Onboarding Process<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/razorpay.com\/payroll\/learn\/onboarding-process\/#Onboarding-vs-Orientation\" >Onboarding vs Orientation<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/razorpay.com\/payroll\/learn\/onboarding-process\/#Importance-of-a-Good-Onboarding-Process\" >Importance of a Good Onboarding Process<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/razorpay.com\/payroll\/learn\/onboarding-process\/#FAQs\" >FAQs<\/a><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"What-is-Onboarding\"><\/span>What is Onboarding?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Onboarding is a series of steps and processes that aims to familiarize<strong>\u00a0new employees with the culture and policies<\/strong> of a new organization.<\/p>\n<p>The onboarding process <strong>begins well before the offer<\/strong> is accepted and <strong>continues well after the employee&#8217;s first day<\/strong> with the organization.<\/p>\n<p>The goal of onboarding is to make new employees feel welcome to a new, unfamiliar organization. It also aims at providing these new employees with all the <strong>tools and resources<\/strong> needed to perform well at the job they were hired to.<\/p>\n<p>A good onboarding process results in<strong> lower turnover<\/strong> and <strong>higher employee engagement<\/strong> &#8211; eventually leading to <strong>increased productivity<\/strong>.<\/p>\n<p style=\"text-align: center;\"><a style=\"border-radius: 3px; background: #528FF0; padding: 15px; font-weight: 600; cursor: pointer; text-decoration: none; color: white;\" href=\"https:\/\/razorpay.com\/x\/payroll\/?r=onboarding_process_blog&amp;utm_source=google&amp;utm_medium=organic\" target=\"_blank\" rel=\"noopener\" data-schema-attribute=\"\">Learn about Automated Onboarding<\/a><\/p>\n<h2><span class=\"ez-toc-section\" id=\"The-Onboarding-Process\"><\/span>The Onboarding Process<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>The onboarding process begins at the hiring stage and ends when the new hire is fully settled into the job.<\/p>\n<h5><strong>Pre-Offer<\/strong><\/h5>\n<p>The first contact a business makes with its employees is when a job opening is posted on a hiring portal. A good job posting performs two important functions: it provides <strong>role clarity and <\/strong><strong>pre-entry knowledge. <\/strong><\/p>\n<p>The more information a candidate has on the job he is expected to perform, the better he is able to perform it. This is called <strong>task mastery.<\/strong><\/p>\n<p>Studies show that preentry knowledge of company values, policies and expectations is inversely proportional to turnover &#8211; meaning that<strong> the more preentry knowledge an employee has, the less likely he is to quit.<\/strong><\/p>\n<p>The next steps in the pre-offer stage are assessing candidate skills, interviewing ideal candidates and selecting the best fit for the position. This last part of the process is called\u00a0<strong>recruitment.\u00a0<\/strong><\/p>\n<h5>Offer<\/h5>\n<p>At this stage, the company makes an offer to the selected candidate through a <strong>formal written document<\/strong>. This document contains important information like salary details, start date and the employee&#8217;s roles and responsibilities.<\/p>\n<p>This is the first formal communication between the employee and employer and is legally binding to both.<\/p>\n<p><strong>Read more: <a href=\"https:\/\/razorpay.com\/payroll\/learn\/job-offer-letter-format\/\">Job Offer Letter<\/a><\/strong><\/p>\n<p>Once the offer has been accepted, the formal relationship between employer and employee begins.<\/p>\n<h5>Pre-Joining<\/h5>\n<p>The time after the offer and before the start date is when employers see the most drop-offs. It is important to make future employees feel<strong> important and valued<\/strong> &#8211; What to Expect on Your First Day emails and pre-joining hype emails are great to keep employees interested.<\/p>\n<p>At this stage, the employer also collects certain important and mandated documents from the employee.<\/p>\n<p>From the previous employer:<\/p>\n<ol>\n<li>Resignation letter<\/li>\n<li><a href=\"https:\/\/razorpay.com\/payroll\/learn\/experience-letter-format\/\">Experience letter<\/a><\/li>\n<li>Appraisal letter<\/li>\n<\/ol>\n<p>From employee&#8217;s personal records:<\/p>\n<ol>\n<li>Past salary slips<\/li>\n<li>Certificate or mark sheet of highest qualification degree<\/li>\n<li>PAN card<\/li>\n<li>Aadhar card<\/li>\n<li><a href=\"https:\/\/razorpay.com\/learn\/cancelled-cheque\/\">Cancelled cheque<\/a><\/li>\n<li>Passport-size photo<\/li>\n<\/ol>\n<h5>Joining<\/h5>\n<p>The candidate&#8217;s first day is very important. Here are a few things that make the first day a great one.<\/p>\n<p><b>Onboarding Buddy: <\/b>Assigning a friend to help a new employee through their first day is the best thing an employer can do. One of the biggest reasons for high employee turnover rates is a<strong> lack of acceptance into workplace social circles<\/strong>. Feeling left out and friendless in the workplace leads to unhappy employees who would not hesitate to quit and accept another offer.<\/p>\n<p><strong>Joining Kit:\u00a0<\/strong>A nice goodie box goes a long way in making new employees <strong>feel good<\/strong> on their first day. Branded merchandise like water bottles, hoodies or mugs also work as <strong>good PR<\/strong> as social media-friendly employees post their first-day experiences online.<\/p>\n<p><strong>Company-wide Introduction:\u00a0<\/strong>It is important for new employees to feel like they are <strong>part of the system<\/strong> &#8211; and an introductory email proves this. This initial introduction includes the employee&#8217;s name, their role, their background and some fun facts that could serve as ice-breakers, along with a picture of the employee.<\/p>\n<h5>Post-joining<\/h5>\n<p>Once the employee has started settling into the job and culture, employers should conduct a first week, first month and first quarter check-in. These check-ins provide important feedback on potential improvements to the system and also remind the employee that their opinion matters and has an impact.<\/p>\n<p style=\"text-align: center;\"><a style=\"border-radius: 3px; background: #528FF0; padding: 15px; font-weight: 600; cursor: pointer; text-decoration: none; color: white;\" href=\"https:\/\/razorpay.com\/x\/payroll\/?r=onboarding_process_blog&amp;utm_source=google&amp;utm_medium=organic\" target=\"_blank\" rel=\"noopener\" data-schema-attribute=\"\">Learn about Automated Onboarding<\/a><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Onboarding-vs-Orientation\"><\/span>Onboarding vs Orientation<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<table>\n<tbody>\n<tr>\n<td><b>Onboarding<\/b><\/td>\n<td><b>Orientation<\/b><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">A series of steps that goes on for weeks or even months helping outsiders transition into employees of an organisation<\/span><\/td>\n<td><span style=\"font-weight: 400;\">A one-time event that welcomes employees to a company on their first day<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Focus is department and job-specific<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Focus is more general and centered around organisational values<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Onboarding consists of several other steps, including the recruitment stage, offer letter stage, pre-joining stage and more<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Orientation is a part of the overall onboarding process<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h2><span class=\"ez-toc-section\" id=\"Importance-of-a-Good-Onboarding-Process\"><\/span>Importance of a Good Onboarding Process<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-size: 19px;\">The onboarding process is the most important step in the lifecycle of an employee; it determines key metrics like <strong>turnover, employee engagement and workplace satisfaction.\u00a0<\/strong><\/span><\/p>\n<p>An employee&#8217;s first impression of the workplace is lasting. If the employee does not feel <a href=\"https:\/\/pdxscholar.library.pdx.edu\/cgi\/viewcontent.cgi?article=1026&amp;context=busadmin_fac\" target=\"_blank\" rel=\"noopener\">warm and welcome<\/a> on her first day, she will likely continue to feel unhappy several months into employment, causing <strong>lowered productivity or attrition.<\/strong><\/p>\n<p>Most recently hired employees quit their jobs within months of joining for onboarding-related reasons. The problem is that these employees quit <strong><a href=\"https:\/\/psycnet.apa.org\/doiLanding?doi=10.1037%2F0021-9010.88.5.779\" target=\"_blank\" rel=\"noopener\">before the organization is able to realize returns on the investment made in hiring the employee.<\/a>\u00a0<\/strong><\/p>\n<p>For this reason, <strong>it is important to invest time and money into making employees feel valued and welcome.<\/strong> This reduces the chances of the employee leaving the job within months of hire.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"FAQs\"><\/span>FAQs<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\t\t\t<div id=\"rank-math-rich-snippet-wrapper\" class=\"\">\n\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\n","protected":false},"excerpt":{"rendered":"<p>What is Onboarding? Onboarding is a series of steps and processes that aims to familiarize\u00a0new employees with the culture and policies of a new organization. The onboarding process begins well before the offer is accepted and continues well after the employee&#8217;s first day with the organization. The goal of onboarding is to make new employees<\/p>\n","protected":false},"author":151156542,"featured_media":9528,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3404],"tags":[3753,3754],"class_list":{"0":"post-9523","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-payroll","8":"tag-employee-onboarding","9":"tag-onboarding-process"},"_links":{"self":[{"href":"https:\/\/learn.razorpay.in\/learn\/wp-json\/wp\/v2\/posts\/9523","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/learn.razorpay.in\/learn\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/learn.razorpay.in\/learn\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/learn.razorpay.in\/learn\/wp-json\/wp\/v2\/users\/151156542"}],"replies":[{"embeddable":true,"href":"https:\/\/learn.razorpay.in\/learn\/wp-json\/wp\/v2\/comments?post=9523"}],"version-history":[{"count":6,"href":"https:\/\/learn.razorpay.in\/learn\/wp-json\/wp\/v2\/posts\/9523\/revisions"}],"predecessor-version":[{"id":14059,"href":"https:\/\/learn.razorpay.in\/learn\/wp-json\/wp\/v2\/posts\/9523\/revisions\/14059"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/learn.razorpay.in\/learn\/wp-json\/wp\/v2\/media\/9528"}],"wp:attachment":[{"href":"https:\/\/learn.razorpay.in\/learn\/wp-json\/wp\/v2\/media?parent=9523"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/learn.razorpay.in\/learn\/wp-json\/wp\/v2\/categories?post=9523"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/learn.razorpay.in\/learn\/wp-json\/wp\/v2\/tags?post=9523"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}