{"id":8178,"date":"2023-06-23T21:11:56","date_gmt":"2023-06-23T15:41:56","guid":{"rendered":"https:\/\/razorpay.com\/learn\/?p=8178"},"modified":"2023-06-23T21:12:51","modified_gmt":"2023-06-23T15:42:51","slug":"building-a-flawless-search-experience","status":"publish","type":"post","link":"https:\/\/razorpay.com\/learn\/building-a-flawless-search-experience\/","title":{"rendered":"Building a Flawless Search Experience"},"content":{"rendered":"

Search is the most basic requirement while designing documents, writing blogs or developing a documentation website. Users often read your documents or visit your documentation website to find specific information. Undoubtedly, search is of paramount importance if you want your users to read and refer to your knowledge base and help articles before they reach out to your Support team.<\/span><\/p>\n

Why is search important?<\/h1>\n

Let\u2019s understand this in a slightly different way. Why do organisations invest in developing documents? The goal is to provide easy and simple information about products, services and offerings. The benefits of doing so are two-fold.<\/span><\/p>\n

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  1. Improves user experience<\/strong>: Users refer to your documents and make a decision if they are prospective customers or complete their actions or get their queries resolved by reading your documents if they are your existing customers.\u00a0<\/span><\/li>\n
  2. Reduce cost<\/strong>: Support tickets can be reduced significantly (as much as 50%), and hence the overall operations cost of an organisation.\u00a0<\/span><\/li>\n<\/ol>\n

    Before you write and design a search system, let\u2019s check who you write for.\u00a0<\/span><\/p>\n

    Your Audience<\/h2>\n