{"id":7969,"date":"2023-05-21T17:16:10","date_gmt":"2023-05-21T11:46:10","guid":{"rendered":"https:\/\/razorpay.com\/learn\/?p=7969"},"modified":"2025-11-28T16:28:58","modified_gmt":"2025-11-28T10:58:58","slug":"breaking-down-the-requirements-for-accepting-international-payments-through-razorpay","status":"publish","type":"post","link":"https:\/\/razorpay.com\/learn\/breaking-down-the-requirements-for-accepting-international-payments-through-razorpay\/","title":{"rendered":"How to Accept International Payments through Razorpay"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Are you an entrepreneur looking to expand your business globally? If so, accepting international payments is a crucial step towards achieving that goal. However, navigating the complex world of cross-border transactions can be daunting for even the most experienced business owners.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Luckily, Razorpay has made it easier than ever to accept payments from customers all over the world. In this blog, we&#8217;ll break down the requirements for accepting international payments through Razorpay and everything you need to know to get started!<\/span><\/p>\n<h2><b>Introduction to Razorpay International Payments<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Razorpay is a global <a href=\"https:\/\/razorpay.com\/payment-gateway\/\">payment gateway<\/a> that allows businesses to accept payments from over 100 currencies and counting. Based on your requirement, you can collect international payments via cards, local payment methods (e.g, Trustly, Sofort and Giropay) or local bank transfers.\u00a0<\/span><\/p>\n<h2><b>Eligibility Requirements for Accepting International Payments<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">To accept international payments through Razorpay, you will need to meet the following eligibility requirements:<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">You must be a registered merchant with Razorpay.\u00a0 If you are a freelancer, we would recommend linking your PayPal account to your Razorpay <\/span><a href=\"https:\/\/razorpay.com\/docs\/payments\/payment-methods\/wallets\/paypal\/\"><span style=\"font-weight: 400;\">account<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">You must be fully activated on domestic payments with Razorpay.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Your website must have the following policies in place:\u00a0<\/span>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">About Us:\u00a0<\/span>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"3\"><span style=\"font-weight: 400;\">Add your registered name, details of business and vintage to set context on who you are as a company.\u00a0<\/span><\/li>\n<\/ul>\n<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Contact Us:<\/span>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"3\"><span style=\"font-weight: 400;\">Make sure you are reachable by your customers by adding: registered name, registered and operating address (verifiable by google), website address should be from India, contact number and email ID.\u00a0<\/span><\/li>\n<\/ul>\n<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Shipping policy:\u00a0<\/span>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"3\"><span style=\"font-weight: 400;\">Shipment terms are mandatory as <\/span><span style=\"font-weight: 400;\">details like International delivery timelines, courier service and shipping cost, can help build confidence with your customers.<\/span><\/li>\n<\/ul>\n<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Refund and cancellation policy:\u00a0<\/span>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"3\"><span style=\"font-weight: 400;\">Customers appreciate transparency. Hence, adding <\/span><span style=\"font-weight: 400;\">clear instructions on obtaining refunds, what to expect when requesting a refund, time-frame for refunds and various scenarios should be mentioned.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"3\"><span style=\"font-weight: 400;\">In case of Returns &amp; Exchange (if applicable): Instructions on returning goods, including timelines post delivery and eligibility details must be mentioned.<\/span><\/li>\n<\/ul>\n<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Terms and Conditions:\u00a0<\/span>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"3\"><span style=\"font-weight: 400;\">Having T&amp;C convinces a customer that the business owner is responsible and legitimate.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"3\"><span style=\"font-weight: 400;\">Ensure you cover delivery of goods or provision of a service, details of customer support and dispute resolution in accordance with terms &amp; applicable laws.<\/span><\/li>\n<\/ul>\n<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Privacy policy:\u00a0<\/span>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"3\"><span style=\"font-weight: 400;\">Providing clear information on what personal details are collected, with whom it will be shared, the security features in place to safeguard the information, etc. is mandatory.\u00a0<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">4.\u00a0 If you are already serving international customers, showcasing records of your business will help us convince our banking partners for approval. So please feel free to share either one of these:\u00a0<\/span><\/p>\n<ol>\n<li style=\"list-style-type: none;\">\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Invoices: This should showcase the services you sell to international customers<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Bank statements: This should showcase payments received from international customers<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">FIRS\/ FIRA: This showcases international transactions recorded by your bank<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Settlement report of your current payments provider: This should contain international transactions collected using the platform.<\/span><\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">5. Razorpay has a few certificate requirements for certain business categories:\u00a0\u00a0<\/span><\/p>\n<ol>\n<li style=\"list-style-type: none;\">\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">IATA: If you are in the aviation industry\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">FCRA: If you collect donations from overseas<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">FSSAI: If you offer food and beverages<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Ayush certificate: If you sell ayurvedic healthcare products<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">FEMA\/FFMC: If you are a forex company\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">BIS Hallmark\/916 Hallmark\/925 Hallmark\/GII: If you sell metals, watches or jewelry.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">TRAI: If you are internet provider for overseas<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">RERA: If you are in real estate<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Gaming addendum certificate: If you sell games to overseas customers.\u00a0\u00a0<\/span><\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">We recommend mentioning these on your website. It will help in building trust with your global customers.<\/span><\/p>\n<h3><b>How to Apply for International Payments\u00a0<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Here is a step-by-step guide on applying for international payments with Razorpay:\u00a0<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Log into your Razorpay account\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Navigate to &#8220;Payment Methods&#8221;\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Choose &#8220;International Payments&#8221;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Click on the &#8220;Request&#8221; button\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Fill in all the details (bear in mind, if inaccurate information is provided you run the risk of being rejected)\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Click on &#8220;Submit&#8221;\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Our team will get back to you within 5 working days\u00a0<\/span><\/li>\n<\/ol>\n<h3><b>What happens after applying\u00a0<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">In 5 working days, our team will get in touch with you with an update. Please keep in mind, we may ask for more documents, so keep an eye on your inbox for emails from us. In case you miss it, you will lose the opportunity to be approved for accepting international payments through our <a href=\"https:\/\/razorpay.com\/international-payment-gateway-india\/\">international payment gateway<\/a>.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If you\u2019ve been approved, you can immediately begin accepting payments internationally!\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If you\u2019ve not been approved, don&#8217;t worry! Here are 2 things you can do:\u00a0<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">You can reapply in either 90 days or the next day based on reasons why you have been rejected, but ensure you have the correct details this time around!\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">You can link PayPal and immediately start accepting international payments .<\/span><\/li>\n<\/ol>\n<h2><b>Conclusion<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">In summary, businesses must ensure that they have all the necessary documentation and website details in order. It&#8217;s easy to start accepting payments from customers around the world with Razorpay!\u00a0<\/span><\/p>\n<h3><b>Additional Resources<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">If you&#8217;re looking for more information on international payments by Razorpay, here are some additional resources:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"https:\/\/razorpay.com\/blog\/international-businesses-can-now-seamlessly-accept-payments-from-india-with-razorpay\/\"><span style=\"font-weight: 400;\">How is Razorpay different from the rest? <\/span><\/a><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"https:\/\/razorpay.com\/blog\/chargebacks\/\"><span style=\"font-weight: 400;\">Chargeback guide <\/span><\/a><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"https:\/\/razorpay.com\/blog\/accept-international-payments-razorpay\/\"><span style=\"font-weight: 400;\">Multi-currency support <\/span><\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Are you an entrepreneur looking to expand your business globally? If so, accepting international payments is a crucial step towards achieving that goal. However, navigating the complex world of cross-border transactions can be daunting for even the most experienced business owners.\u00a0 Luckily, Razorpay has made it easier than ever to accept payments from customers all<\/p>\n","protected":false},"author":151156517,"featured_media":11338,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3507,1387],"tags":[3644,3645,3168,3646],"class_list":{"0":"post-7969","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-business-growth","8":"category-payments","9":"tag-cross-border","10":"tag-international-card-payments","11":"tag-international-payments","12":"tag-paypal"},"_links":{"self":[{"href":"https:\/\/learn.razorpay.in\/learn\/wp-json\/wp\/v2\/posts\/7969","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/learn.razorpay.in\/learn\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/learn.razorpay.in\/learn\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/learn.razorpay.in\/learn\/wp-json\/wp\/v2\/users\/151156517"}],"replies":[{"embeddable":true,"href":"https:\/\/learn.razorpay.in\/learn\/wp-json\/wp\/v2\/comments?post=7969"}],"version-history":[{"count":9,"href":"https:\/\/learn.razorpay.in\/learn\/wp-json\/wp\/v2\/posts\/7969\/revisions"}],"predecessor-version":[{"id":18541,"href":"https:\/\/learn.razorpay.in\/learn\/wp-json\/wp\/v2\/posts\/7969\/revisions\/18541"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/learn.razorpay.in\/learn\/wp-json\/wp\/v2\/media\/11338"}],"wp:attachment":[{"href":"https:\/\/learn.razorpay.in\/learn\/wp-json\/wp\/v2\/media?parent=7969"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/learn.razorpay.in\/learn\/wp-json\/wp\/v2\/categories?post=7969"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/learn.razorpay.in\/learn\/wp-json\/wp\/v2\/tags?post=7969"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}