{"id":6217,"date":"2022-05-25T13:24:03","date_gmt":"2022-05-25T07:54:03","guid":{"rendered":"https:\/\/razorpay.com\/learn\/?p=6217"},"modified":"2022-05-25T16:58:45","modified_gmt":"2022-05-25T11:28:45","slug":"integrations-made-easy-with-step-by-step-walkthrough-videos","status":"publish","type":"post","link":"https:\/\/razorpay.com\/learn\/integrations-made-easy-with-step-by-step-walkthrough-videos\/","title":{"rendered":"Integrations Made Easy with Step-by-Step Walkthrough Videos"},"content":{"rendered":"

Integrations?<\/strong> Complex and time-consuming. Ask a developer. Yes, integrations can be frustrating.<\/span><\/p>\n

Nobody Wants to Read<\/span><\/h2>\n

<\/p>\n

We cracked it using Integration Videos<\/span><\/h2>\n

We wanted to help the developers have seamless integration without raising support tickets, waiting for the integration teams to connect back to them, and solving their queries over long calls. We also wanted to reduce the vast volume of integration tickets that were increasingly challenging with more and more merchants signing up for Razorpay.<\/span><\/p>\n

We realised that although we have integrations documented, they are long, complex, and tedious.\u00a0<\/span><\/p>\n

What could we do to keep the developers engaged and interested in the complex integration processes?<\/strong><\/p>\n

We interviewed a few developers from the merchants\u2019 side and understood what information they look for while doing integrations and can make it engaging. Most of the developers wanted videos, which explained the process end-to-end. <\/span>We said, \u201c<\/span><\/i>Yes, Boss!<\/i><\/b>\u201d.<\/span><\/i><\/p>\n

Creating integration videos<\/span><\/h2>\n

Creating the integration videos was quite complex. It involved participation and involvement with multiple teams, identifying the best video creation tool, multi-step video creation process, and rigorous review cycles.<\/span><\/p>\n