{"id":2115,"date":"2020-01-29T15:51:00","date_gmt":"2020-01-29T10:21:00","guid":{"rendered":"https:\/\/razorpay.com\/learn\/?p=2115"},"modified":"2024-06-12T16:21:58","modified_gmt":"2024-06-12T10:51:58","slug":"trending-ecommerce-preferences-generation-z","status":"publish","type":"post","link":"https:\/\/razorpay.com\/learn\/trending-ecommerce-preferences-generation-z\/","title":{"rendered":"How E-Commerce Companies Can Sell to Generation Z"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Just when we thought we were perfecting millennial preferences, there\u2019s another generation hot on our toes. Yes, we\u2019re talking about Generation Z.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Gen Z is the newest generation to be named and was born between 1995 and 2015. They are currently between 4-24 years old and taking a solid stand as the fastest-growing demographic.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The widespread use of the internet has started to give us fresh instances on the changing tastes of the upcoming generations. Bear in mind, this is the first generation that is purely born into the digital world. There\u2019s very little chance that most of them know a world before the internet and social media.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Generation Z is exactly how complicated as you would expect them to be. We took a look at their numbers and we could infer that they are a generation with high expectations, changing tastes and shifting loyalties.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">While most of Generation Z hasn\u2019t joined the workforce yet, brands have been strategizing for years on how they can cater to Gen Z\u2019s needs efficiently. According to Gen Z planet, they possess close to $300 billion in direct purchasing power!<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It won\u2019t be completely false to say that some of Gen Z\u2019s characteristics are borrowed from millennials. After all, these two groups are the most digitized generations yet.<\/span><\/p>\n<p><span data-sheets-root=\"1\" data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;Related Read: Ecommerce Payment System?&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:332543,&quot;3&quot;:{&quot;1&quot;:0},&quot;4&quot;:{&quot;1&quot;:2,&quot;2&quot;:14277081},&quot;5&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;6&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;7&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;8&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;9&quot;:0,&quot;10&quot;:1,&quot;12&quot;:0,&quot;15&quot;:&quot;Calibri&quot;,&quot;19&quot;:0,&quot;21&quot;:0}\">\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0Related Read: <a href=\"https:\/\/razorpay.com\/blog\/ecommerce-payment-systems\/\">Ecommerce Payment System?<\/a><\/span><\/p>\n<h2><span style=\"font-weight: 400;\">What do studies show about Gen Z?<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">There are a plethora of companies that are currently examining the next generation\u2019s preferences. Here are some findings from various studies that we observed:<\/span><\/p>\n<ul>\n<li><b>Social media is the new disruptor<\/b><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">New-gen ways of promotion through Instagram and Facebook ads are the latest fad. They also prove to be effective ways to gather a wider reach for your product or service. 44% cite social media as a popular source for product inspiration. 37% have increased their use of social media for purchase-decision-making in the last year.\u00a0<\/span><\/p>\n<ul>\n<li><b>Speed and scheduling are equally important\u00a0<\/b><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">As fast as they would like to make the purchase, Gen Z also maintains scheduling orders as an important preference. Timely delivery is the name of the game. Subscriptions are also a great way to entice Generation Z. 73% of Gen Z shoppers are interested in curated subscription-type offerings for fashion. <\/span><a href=\"https:\/\/razorpay.com\/subscriptions\/\"><span style=\"font-weight: 400;\">Click here<\/span><\/a><span style=\"font-weight: 400;\"> to know how you can easily offer a<a href=\"https:\/\/razorpay.com\/blog\/subscription-business-model\/\"> subscription model<\/a> for your customers.<\/span><\/p>\n<ul>\n<li><b>Feedback is fun!<\/b><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Gone are the days when merchants needed to bend over backwards to receive legitimate feedback. This tech-savvy generation is certainly turning things around in the customer feedback experience. Almost 70% of Gen Z shoppers say that they have written reviews. 40% of all of Generation Z also says they give feedback often.\u00a0<\/span><\/p>\n<ul>\n<li><b>Brick-and-mortar stores are back in trend<span style=\"font-weight: 400;\">\u00a0<\/span><\/b><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">One of the most surprising trends we noticed is the interest of Gen Z in in-store shopping. 60% of Gen Z shoppers prefer to purchase in stores! And keep in mind, Gen Z wants to stay well-informed about every purchase they make. 46% will check in-store to get more information before making an online purchase.\u00a0<\/span><\/p>\n<ul>\n<li><b>A picture is worth a thousand words<\/b><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">The most defining aspect of this generation is perhaps their affiliation towards visual imagery. Generation Z is leading a shift in preferences where they want to see the product before buying it. This can be accounted to the rise of social media usage for commerce and the imagery used to sell the products online.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">66% of Gen Z shoppers use Instagram compared to 40% of millennials and they are more than twice as likely to use Snapchat!<\/span><\/p>\n<ul>\n<li><b>Garnering their loyalty is more difficult than you think<\/b><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">It\u2019s no surprise that garnering loyalty in a world full of options is a humongous task. With a plethora of similar options available at their fingertips, Gen Z can hardly be blamed for their shifting loyalties.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">But, here\u2019s the thing&#8211; Gen Z hasn\u2019t even figured out their loyalty yet. Studies show that only 16% shop at a single store for clothing\/fashion while the global average for older millennials is at 26%. In terms of health and beauty, 19% of Gen Z shop at a single store for health and beauty items while older millennials average at 34%.<\/span><\/p>\n<ul>\n<li><b>Impulse purchases alert!<\/b><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Impulse buying has significantly shot up over the last few years owing to a lot of reasons. It\u2019s important that the merchants keep an eye out to keep impulse purchases in check since they form a significant reason to Return-To-Origin. When a customer makes an impulse purchase and later cancels the order, this can incur severe costs due to double shipping costs.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">We at Razorpay Thirdwatch even noticed that merchant could lose up to INR 150 in just shipping the cancelled order. One study shows us that\u00a0 Gen Z shoppers are more likely than millennials to make a purchase just because they want to buy something.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This can significantly up the rates of shipping the returned items back and forth. For merchants to stay one step ahead, fraud prevention tools like <\/span><a href=\"https:\/\/razorpay.com\/thirdwatch\/\"><span style=\"font-weight: 400;\">Razorpay Thirdwatch<\/span><\/a><span style=\"font-weight: 400;\"> help online shop owners detect suspicious orders, non-deliverable addresses, impulse purchases and so on.\u00a0\u00a0<\/span><\/p>\n<ul>\n<li><b>Be mobile-friendly<\/b><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">The shortest route to Gen Z\u2019s heart is through a well-made, mobile app. Over 40% purchase more than 50% of their apparel and consumer electronic items online, hence, optimizing your website for mobile is essential, if you don\u2019t have an app.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In order to make a solid impression with the generation of the future, online shop owners must adapt to the changing times and the preferences that come with it. This is, of course, just a fraction of Generation Z\u2019s preferences. We will be covering more like these in the future, so make sure to stay tuned!<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Generation Z is exactly how complicated as you would expect them to be. We took a look at their numbers and we could infer that they are a generation with high expectations, changing tastes and shifting loyalties.<\/p>\n","protected":false},"author":151156464,"featured_media":2121,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3434,3390],"tags":[2482,2362,3368,3391],"class_list":{"0":"post-2115","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-ecommerce","8":"category-thirdwatch","9":"tag-business","10":"tag-ecommerce","11":"tag-online-shopping","12":"tag-thirdwatch"},"_links":{"self":[{"href":"https:\/\/learn.razorpay.in\/learn\/wp-json\/wp\/v2\/posts\/2115","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/learn.razorpay.in\/learn\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/learn.razorpay.in\/learn\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/learn.razorpay.in\/learn\/wp-json\/wp\/v2\/users\/151156464"}],"replies":[{"embeddable":true,"href":"https:\/\/learn.razorpay.in\/learn\/wp-json\/wp\/v2\/comments?post=2115"}],"version-history":[{"count":7,"href":"https:\/\/learn.razorpay.in\/learn\/wp-json\/wp\/v2\/posts\/2115\/revisions"}],"predecessor-version":[{"id":11096,"href":"https:\/\/learn.razorpay.in\/learn\/wp-json\/wp\/v2\/posts\/2115\/revisions\/11096"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/learn.razorpay.in\/learn\/wp-json\/wp\/v2\/media\/2121"}],"wp:attachment":[{"href":"https:\/\/learn.razorpay.in\/learn\/wp-json\/wp\/v2\/media?parent=2115"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/learn.razorpay.in\/learn\/wp-json\/wp\/v2\/categories?post=2115"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/learn.razorpay.in\/learn\/wp-json\/wp\/v2\/tags?post=2115"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}