{"id":18302,"date":"2025-09-02T12:09:41","date_gmt":"2025-09-02T06:39:41","guid":{"rendered":"https:\/\/learn.razorpay.in\/learn\/?p=18302"},"modified":"2025-09-02T12:27:29","modified_gmt":"2025-09-02T06:57:29","slug":"ai-technical-documentation-strategies","status":"publish","type":"post","link":"https:\/\/razorpay.com\/learn\/ai-technical-documentation-strategies\/","title":{"rendered":"AI-Driven Technical Documentation Strategies"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">This article is for Content Leaders and Strategists who drive tech doc strategies for their organisations. It discusses some uncomfortable questions that AI leaders must answer while implementing AI in their documentation systems. Let\u2019s go!<\/span><\/p>\n<h2><b>Ask the Whys Before You Start<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Why do you need AI-driven tech doc strategies? Because:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">AI is the buzzword.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Everywhere there is AI.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">AI is the present and the future.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Leadership has asked you to use AI.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">If you are experimenting with AI for the above reasons, my dear friend, dive deeper before implementing AI in your tech doc processes. You will do more harm than good\u2014for your docs and for your organisation. Take a pause. Do you really need AI?<\/span><\/p>\n<p><span style=\"font-weight: 400;\">A lot needs to be reconsidered before diving into AI-based strategies.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If you want to use AI because:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">AI can help reduce redundant work.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">AI can analyse large data sets and draw conclusions that help writers make better decisions.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">AI can assist where tech writers have dependencies on other teams.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">AI empowers tech writers to do more in less time.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">You must explore further. AI can perhaps help.<\/span><\/p>\n<h2><b>How to Build AI-Based Content Strategies<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">You build AI-based content strategies the same way you build regular ones\u2014but yes, there are some differences, which we\u2019ll discuss further in this blog.<\/span><\/p>\n<h3><b>Think Like a Product Manager<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">In my opinion, a Content Strategist or Content Leader is the Product Manager for Tech Docs. They define the organisation&#8217;s style guides, processes, tools, and documentation systems. They work with cross-functional teams to design the content architecture, format, layout, functionalities, and design of docs.<\/span><\/p>\n<blockquote><p><span style=\"font-weight: 400;\">So, if you want to implement AI, you need to clearly define the <\/span><i><span style=\"font-weight: 400;\">whys<\/span><\/i><span style=\"font-weight: 400;\"> and then the <\/span><i><span style=\"font-weight: 400;\">whats<\/span><\/i><span style=\"font-weight: 400;\"> before you start. Decide on the data metrics that will be used to evaluate the success or failure of your doc strategies.<\/span><\/p><\/blockquote>\n<h3><b>Identify What Problems You Are Trying to Solve<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Now that you are convinced AI can help, identify <\/span><i><span style=\"font-weight: 400;\">where<\/span><\/i><span style=\"font-weight: 400;\"> it can help. Examples include:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Creating the first draft<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Reviewing and polishing content<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Creating FAQs<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Creating diagrams<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Helping with research<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">And much more&#8230; to begin with, you can do the following:<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Identify where your team spends most of its time and how much of it can be automated. For example, at Razorpay, we found that our team spends ~50% of its time on content creation. We tried automating that with AI.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Understand the quality of the automated content. Do they need to spend more time reviewing it?<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">What additional things can your tech writers do with AI? For example, at Razorpay, we use <a href=\"https:\/\/cursor.com\/\" target=\"_blank\" rel=\"noopener\">Cursor<\/a> rules to make code changes, which previously required developer support.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/li>\n<\/ul>\n<h3><b>Look at Market Leaders and Do Market Research<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Check how others are adopting AI in their documentation processes. Explore their documentation systems to see AI in action\u2014these can often be good indicators.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">But remember: don\u2019t do things just because others are doing them. Do them only if you see value. If their solutions are failing, learn from them.<\/span><\/p>\n<h3><b>Define Success Criteria<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">How do you measure the success of AI implementation? For example:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Improved efficiency:<\/b><span style=\"font-weight: 400;\"> Earlier, a large task took 7 days; now, with AI, it takes half a day.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Improved content quality:<\/b><span style=\"font-weight: 400;\"> Embedding AI in your CMS can catch spelling or grammar errors instantly. If earlier, &#8216;x&#8217; language errors were caught in editorial reviews, now with AI, there are none.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Ability to do more:<\/b><span style=\"font-weight: 400;\"> Tech writers once struggled with video creation because traditional tools were time-consuming. Now, AI creates videos\u2014writers just provide the screen recordings and scripts.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">And there can be many more, depending on your use case.<\/span><\/p>\n<h3><b>Secure Budgets. Get Compliance Approval.<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Get budget approval from leadership before you start experimenting with AI.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Research tool requirements and pricing.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Stack rank your asks\u2014not everything will get approved.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Look at ROI. AI tools, especially growth plans for teams, are expensive. Do the maths: how much are you saving versus how much you\u2019ll spend?<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Understand compliance requirements before going deeper into AI experiments.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">I have learnt this the hard way. As a tech-savvy and an over-enthusiast, I often beat myself up for spending hours experimenting with AI tools before securing compliance approval.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">AI tools may look magical and an excellent fit. But ask:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">What data are they collecting?<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Are they using your data to train their LLMs?<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Do they have the required compliance certifications?<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Check these before investing much time. Many tools do not provide sufficient data security unless you purchase enterprise plans, which are very expensive.<\/span><\/p>\n<h3><b>Understand AI. Take a Hands-on Approach. Build a Team.<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">AI is evolving fast. Every other day, a new LLM, model, or product launch occurs. It\u2019s overwhelming.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Enrol in basic AI courses to understand key concepts and terminology.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Attend webinars and community sessions to see how the industry is adopting AI.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Read articles and listen to podcasts to stay updated.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">I always recommend a hands-on approach. It gives you confidence and control. Install a few free versions or starter subscriptions\u2014the learning is priceless.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Of course, you cannot try everything yourself. That\u2019s why I recommend building a team to evaluate and find the best fits for your use case. Split the work, track progress, and drive execution together.<\/span><\/p>\n<h1><span style=\"font-weight: 400;\">Final Words<\/span><\/h1>\n<blockquote><p><span style=\"font-weight: 400;\">Creating AI-driven tech doc strategies is exciting, overwhelming, rewarding, and sometimes frustrating. If you are well-prepared, your team and organisation&#8217;s chances of success are higher. Use AI to simplify tasks, reduce redundancy, explore areas previously out of reach, and do more!<\/span><\/p><\/blockquote>\n","protected":false},"excerpt":{"rendered":"<p>This article is for Content Leaders and Strategists who drive tech doc strategies for their organisations. It discusses some uncomfortable questions that AI leaders must answer while implementing AI in their documentation systems. Let\u2019s go! Ask the Whys Before You Start Why do you need AI-driven tech doc strategies? Because: AI is the buzzword. Everywhere<\/p>\n","protected":false},"author":151156526,"featured_media":18303,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3606],"tags":[4452,3613],"class_list":{"0":"post-18302","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-tech-writing","8":"tag-ai","9":"tag-technical-writing"},"_links":{"self":[{"href":"https:\/\/learn.razorpay.in\/learn\/wp-json\/wp\/v2\/posts\/18302","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/learn.razorpay.in\/learn\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/learn.razorpay.in\/learn\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/learn.razorpay.in\/learn\/wp-json\/wp\/v2\/users\/151156526"}],"replies":[{"embeddable":true,"href":"https:\/\/learn.razorpay.in\/learn\/wp-json\/wp\/v2\/comments?post=18302"}],"version-history":[{"count":4,"href":"https:\/\/learn.razorpay.in\/learn\/wp-json\/wp\/v2\/posts\/18302\/revisions"}],"predecessor-version":[{"id":18307,"href":"https:\/\/learn.razorpay.in\/learn\/wp-json\/wp\/v2\/posts\/18302\/revisions\/18307"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/learn.razorpay.in\/learn\/wp-json\/wp\/v2\/media\/18303"}],"wp:attachment":[{"href":"https:\/\/learn.razorpay.in\/learn\/wp-json\/wp\/v2\/media?parent=18302"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/learn.razorpay.in\/learn\/wp-json\/wp\/v2\/categories?post=18302"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/learn.razorpay.in\/learn\/wp-json\/wp\/v2\/tags?post=18302"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}