{"id":18219,"date":"2025-07-20T18:02:25","date_gmt":"2025-07-20T12:32:25","guid":{"rendered":"https:\/\/learn.razorpay.in\/learn\/?p=18219"},"modified":"2025-09-10T15:06:01","modified_gmt":"2025-09-10T09:36:01","slug":"smishing-attacks","status":"publish","type":"post","link":"https:\/\/razorpay.com\/learn\/smishing-attacks\/","title":{"rendered":"What are Smishing Attacks?: How They Work &#038; How to Prevent Them"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">\u201cCybercrimes are increasingly penetrating society, targeting even vulnerable senior citizens. Awareness must be created to educate society about the emerging threats,\u201d &#8211;<\/span><a href=\"https:\/\/timesofindia.indiatimes.com\/city\/bengaluru\/rs-938-crore-lost-to-cybercrooks-since-jan\/articleshow\/122075324.cms#:~:text=%22Cybercrimes%20are%20increasingly%20penetrating%20society%2C%20targeting%20even%20vulnerable%20senior%20citizens.%20Awareness%20must%20be%20created%20to%20educate%20society%20about%20the%20emerging%20threats%2C%22%20said%20DG%26IGP%20MA%20Saleem\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\"> MA Saleem Director-General &amp; Inspector-General of Police of Karnataka\u00a0<\/span><\/a><\/p>\n<p><span style=\"font-weight: 400;\">One of the fastest-growing cyber threats in India today is a scam that starts with something as simple as a text message. You get an SMS saying your bank account will be blocked unless you update your KYC. Or a message offering you a refund, a cashback, or even a parcel tracking link. It looks official\u2014but it\u2019s fake.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This kind of scam is called smishing\u2014the SMS version of phishing. Instead of emails, fraudsters now use text messages to trick you into clicking a link or sharing personal details. And because mass texting is cheap and people rely heavily on their phones, <\/span><b>smishing attacks<\/b><span style=\"font-weight: 400;\"> are spreading faster than ever.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Continue reading this blog to learn how smishing works, the most common types of smishing to watch out for, and simple ways to protect yourself from these scams.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/p>\n<h2><b>What Is a Smishing Attack?<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">A smishing attack is a scam where fraudsters send fake SMS messages to trick you into taking harmful actions. <\/span><b>Smishing stands for<\/b><span style=\"font-weight: 400;\"> \u201cSMS phishing\u201d and is a <\/span><b>type of attack done over text messages<\/b><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">These messages often look like they\u2019re from your bank, a delivery service, or a government body. It may contain a link asking you to \u201cverify\u201d your KYC, claim a refund, or track a parcel. But the moment you click, you\u2019re either redirected to a fake website, unknowingly download malware, or end up sharing sensitive information like card details or OTPs.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Smishing works by creating a sense of urgency or fear, so you respond quickly without thinking.<\/span><\/p>\n<h2><b>How Smishing Works?<\/b><\/h2>\n<p><b>Smishing attacks<\/b><span style=\"font-weight: 400;\"> work by making you believe the message is from a trusted source. Attackers often spoof names of banks, government bodies, delivery partners, or <a href=\"https:\/\/razorpay.com\/payment-gateway\/\">payment platforms<\/a> to create a sense of urgency or authority.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Here\u2019s how these scams usually work:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Fake links for KYC or account updates<\/b><span style=\"font-weight: 400;\">: You might receive a message asking you to <\/span><i><span style=\"font-weight: 400;\">\u201cverify your KYC\u201d<\/span><\/i><span style=\"font-weight: 400;\"> or <\/span><i><span style=\"font-weight: 400;\">\u201cupdate bank details\u201d<\/span><\/i><span style=\"font-weight: 400;\"> through a suspicious link. These links lead to fake websites that look real and steal your information once you enter it.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>OTP requests from fake officials<\/b><span style=\"font-weight: 400;\">: Some messages are followed by a call or another SMS from someone pretending to be a bank representative. They\u2019ll say your account is under threat and ask for an OTP to \u201cprevent suspension.\u201d<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Spoofed sender names<\/b><span style=\"font-weight: 400;\">: The SMS may show up as if it\u2019s from \u201cRBI,\u201d \u201cUIDAI,\u201d \u201cSBI,\u201d or even \u201cCustoms.\u201d These names make the message look official, especially when the text says there\u2019s a problem with your Aadhaar or a parcel held at customs.<\/span><\/li>\n<\/ul>\n<h2><b>Common Types of Smishing Attacks<\/b><\/h2>\n<table>\n<tbody>\n<tr>\n<td><b>Type<\/b><\/td>\n<td><b>Example SMS Message<\/b><\/td>\n<\/tr>\n<tr>\n<td><b>Bank\/KYC Scam<\/b><\/td>\n<td><i><span style=\"font-weight: 400;\">\u201cDear customer, your bank KYC will expire in 24 hours. Update now: kycupdate-sbi.in\u201d<\/span><\/i><\/td>\n<\/tr>\n<tr>\n<td><b>Delivery Scam<\/b><\/td>\n<td><i><span style=\"font-weight: 400;\">\u201cBlue Dart: Your package is held due to unpaid customs fee. Pay \u20b925 to release: bluedarttrack.in\u201d<\/span><\/i><\/td>\n<\/tr>\n<tr>\n<td><b>OTP Theft<\/b><\/td>\n<td><i><span style=\"font-weight: 400;\">\u201cYou\u2019ve received \u20b922,450 from Abhishek Sharma. Please share the OTP to receive the money.\u201d<\/span><\/i><\/td>\n<\/tr>\n<tr>\n<td><b>Survey\/Job Scam<\/b><\/td>\n<td><i><span style=\"font-weight: 400;\">\u201cPart-time job alert! Earn \u20b91,500\/day by filling surveys. Limited seats: workfast-india.link\u201d<\/span><\/i><\/td>\n<\/tr>\n<tr>\n<td><b>Government\/Police Impersonation<\/b><\/td>\n<td><i><span style=\"font-weight: 400;\">\u201cRBI Alert: Suspicious activity found in your account. Click to verify identity: rbi-verification.in\u201d<\/span><\/i><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h2><b>Smishing vs Phishing: What\u2019s the Difference?<\/b><\/h2>\n<p><b>Smishing and <a href=\"https:\/\/razorpay.com\/learn\/what-is-phishing\/\">phishing<\/a><\/b><span style=\"font-weight: 400;\"> are two sides of the same coin. Both are scams where fraudsters pretend to be someone trustworthy to steal your information. The only real difference lies in how they reach you.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Here\u2019s how smishing and phishing compare:<\/span><\/p>\n<table>\n<tbody>\n<tr>\n<td><b>Smishing<\/b><\/td>\n<td><b>Phishing<\/b><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Sent as SMS to your phone<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Sent through email or hosted on fake websites<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Uses your phone number as the main contact point<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Targets your email address or online activity<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Often includes tiny, suspicious-looking links<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Typically includes fake pages that look professional<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Messages sound urgent or threatening<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Wording is usually more formal and detailed<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h2><b>Real-Life Examples of Smishing in India<\/b><\/h2>\n<h3><b>1. Farmer Loses <\/b><b>Over <\/b><b>\u20b98 Lakh After Son Clicks on Fake KYC Link<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Pawan Kumar Soni, a 55-year-old farmer from Rajasthan, faced a big loss when over \u20b98 lakh disappeared from his bank account.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">His son, Harsh Vardhan, received a message on his phone that said, <\/span><i><span style=\"font-weight: 400;\">\u201cYour bank account is blocked. Please update your KYC.\u201d<\/span><\/i><span style=\"font-weight: 400;\"> The message looked real, just like the ones banks usually send. Harsh didn\u2019t know it was fake. He clicked the link in the message. Right after that, a fake bank app got downloaded on his phone. The app looked just like the real SBI app, so he didn\u2019t doubt it.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">As soon as he entered details, the scammers started stealing money from the father\u2019s account\u2014bit by bit, through many small transactions.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Luckily, the family acted quickly. They contacted the bank and the cyber police, who helped trace the fraud. In the end, they were able to recover the lost money.<\/span><\/p>\n<h3><b>2. India Post Delivery Scam Targets Mobile Users Across India<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Recently, cyber experts found a scam where people in India received fake messages pretending to be from India Post. The message said that a parcel was waiting to be delivered and asked the person to click a link to confirm or pay a small fee.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The message looked real, and the website link also seemed similar to the official India Post site. But once someone clicked the link, they were taken to a fake website. That site asked them to enter personal details like name, address, card number, or even bank login info.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Many people trusted the message and shared their details. The scammers behind this used that information to steal money or run more scams later.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This scam was planned by a group called the Smishing Triad, known for sending fake messages to people in many countries.\u00a0<\/span><\/p>\n<h2><b>How to Identify a Smishing Attempt?<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Here are some common signs that an SMS could be a smishing attempt:<\/span><\/p>\n<h3><b>Messages from unknown or masked numbers:<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Scammers often use random phone numbers or hide behind names like \u201cBANK-ALERT\u201d or \u201cUPI-HELP\u201d to appear official. If you receive a message from a name or number you don\u2019t recognise, be cautious\u2014especially if it\u2019s asking you to act quickly.<\/span><\/p>\n<h3><b>Shortened or suspicious-looking links:<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Most smishing texts include links, but instead of showing full URLs, they often use shortened ones like <\/span><i><span style=\"font-weight: 400;\">bit.ly<\/span><\/i><span style=\"font-weight: 400;\">, <\/span><i><span style=\"font-weight: 400;\">tinyurl.com<\/span><\/i><span style=\"font-weight: 400;\">, or random combinations. These hide the actual website you&#8217;re being sent to. If you don\u2019t know where the link will take you, don\u2019t click.<\/span><\/p>\n<h3><b>Urgent or threatening language:<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Words like \u201clast warning,\u201d \u201cyour account will be suspended,\u201d or \u201cupdate KYC immediately\u201d are meant to scare you into acting fast. Real banks and companies don\u2019t usually threaten you via SMS\u2014this kind of pressure is a major red flag.<\/span><\/p>\n<h3><b>Poor spelling or grammar:<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Many smishing messages are written in a hurry or by non-professionals. Look out for sentences that sound odd, are full of typos, or use inconsistent capitalisation. A legitimate bank message is unlikely to have obvious writing errors.<\/span><\/p>\n<h3><b>Requests for personal details or OTPs: <\/b><\/h3>\n<p><span style=\"font-weight: 400;\">No genuine bank, government department, or service provider will ask for your PIN, password, or OTP over SMS. If a message is asking for sensitive information, it&#8217;s almost certainly a scam.<\/span><\/p>\n<h2><b>How to Protect Yourself from Smishing?<\/b><\/h2>\n<h3><b>Tips for Users<\/b><\/h3>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Avoid clicking on links in random messages:<\/b><span style=\"font-weight: 400;\"> If you receive an SMS with a link you weren\u2019t expecting\u2014especially about KYC, refunds, or deliveries\u2014don\u2019t click. Visit the official website or app directly instead.<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Never share OTPs, passwords, or account info:<\/b><span style=\"font-weight: 400;\"> No bank or government body will ever ask for sensitive details like OTPs or PINs through SMS. If you get such a request, ignore and report it.<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Always verify through official sources:<\/b><span style=\"font-weight: 400;\"> If a message looks suspicious, log in to your bank\u2019s official app or call customer care using the number on their website. Don\u2019t rely on numbers or links in the message itself.<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Use spam filters or SMS protection apps:<\/b><span style=\"font-weight: 400;\"> Apps like Truecaller, Norton, or even built-in spam filters on your phone can help flag or block suspicious messages automatically.<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Report spam to TRAI<\/b><span style=\"font-weight: 400;\">: If you receive a suspicious message, you can report it by either calling or sending an SMS to 1909. To report by SMS, copy the message, note the sender&#8217;s number, and send it in this format:<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u2018SMS Content, Sender Number, dd\/mm\/yy\u2019 to 1909.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If you prefer to call, keep the same details ready and share them when asked.<\/span><\/p>\n<h3><b>Tips for Businesses<\/b><\/h3>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Use verified sender IDs:<\/b><span style=\"font-weight: 400;\"> Sending messages from proper headers like \u201cHDFCBK\u201d or \u201cICICIBNK\u201d helps users trust your communication\u2014and reduces confusion caused by fake texts.<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Educate your customers:<\/b><span style=\"font-weight: 400;\"> Make it a practice to inform users that you\u2019ll never ask for OTPs or account details via SMS. Add safety reminders to your messages or apps.<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Secure your messaging systems:<\/b><span style=\"font-weight: 400;\"> Make sure your SMS gateway is protected and can\u2019t be spoofed. Monitor for any misuse of your brand name in bulk SMS campaigns.<\/span><\/li>\n<\/ul>\n<h2><b>What to Do If You\u2019ve Been Targeted or Scammed?<\/b><\/h2>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Stop all communication immediately:<\/b><span style=\"font-weight: 400;\"> Don\u2019t reply to the message, click any links, or share any further information. Scammers often try to keep the conversation going to pressure you into giving more details.<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Block the sender\u2019s number:<\/b><span style=\"font-weight: 400;\"> Use your phone\u2019s built-in features or a trusted spam protection app to block the number. This helps prevent further messages from the same source.<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Contact your bank right away:<\/b><span style=\"font-weight: 400;\"> If you\u2019ve shared any personal or banking details, call your bank\u2019s official helpline immediately. Ask them to freeze transactions or monitor your account for unusual activity.<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Report the incident on the Cybercrime Portal:<\/b><span style=\"font-weight: 400;\"> Visit<\/span><a href=\"https:\/\/cybercrime.gov.in\" target=\"_blank\" rel=\"noopener\"> <span style=\"font-weight: 400;\">https:\/\/cybercrime.gov.in<\/span><\/a><span style=\"font-weight: 400;\"> to file a report with the National Cyber Crime Reporting Portal. This helps authorities track and act against such scams.<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Inform your mobile service provider:<\/b><span style=\"font-weight: 400;\"> If you think the scammer used a spoofed number that looks like it came from a genuine sender (like your bank), report it to your telecom operator. They may be able to investigate or block such numbers.<\/span><\/li>\n<\/ul>\n<h2><b>Conclusion<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Smishing is one of the simplest yet most dangerous scams today. It targets millions across India using convincing SMS messages that are easy to fall for\u2014especially when they create a sense of urgency.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Before tapping on any link or replying to a message, take a moment to verify. A quick check through your bank\u2019s app or official website can save you from serious loss.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Stay alert, and don\u2019t keep this information to yourself. Talk to your family, especially those who may not be tech-savvy, and encourage them to be cautious with SMS messages. If you come across a suspicious message, report it\u2014it helps protect others too.<\/span><\/p>\n<p><b>Being educated and informed is the strongest way to stay ahead of smishing scams.<\/b><\/p>\n<h2><b>FAQs<\/b><\/h2>\n<h3><b>Q1. What does smishing stand for?<\/b><\/h3>\n<p><b>Smishing stands for<\/b><span style=\"font-weight: 400;\"> SMS phishing. It\u2019s a type of scam where fraudsters use fake text messages to trick you into sharing personal information.<\/span><\/p>\n<h3><b>Q2. How is smishing different from phishing?<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Smishing is done through SMS, while phishing usually happens over email or fake websites.\u00a0<\/span><\/p>\n<h3><b>Q3. Can smishing steal money directly?<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Yes, if you share details like your OTP, UPI PIN, or account information in response to a smishing message, scammers can use it to steal money from your account.<\/span><\/p>\n<h3><b>Q4. What should I do if I accidentally clicked a smishing link?<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Stop interacting with the site immediately. Don\u2019t enter any information and contact your bank if you shared any details. Also, report the scam at<\/span> <a href=\"http:\/\/cybercrime.gov.in\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">cybercrime.gov.in<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<h3><b>Q5. Are smishing scams increasing in India?<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Yes. With more people using mobile banking and <a href=\"https:\/\/razorpay.com\/learn\/what-is-digital-payments\/\">digital payments<\/a>, smishing scams are rising rapidly.\u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u201cCybercrimes are increasingly penetrating society, targeting even vulnerable senior citizens. Awareness must be created to educate society about the emerging threats,\u201d &#8211; MA Saleem Director-General &amp; Inspector-General of Police of Karnataka\u00a0 One of the fastest-growing cyber threats in India today is a scam that starts with something as simple as a text message. You get<\/p>\n","protected":false},"author":151156580,"featured_media":18352,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[4469],"class_list":{"0":"post-18219","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-uncategorized","8":"tag-smishing-attacks"},"_links":{"self":[{"href":"https:\/\/learn.razorpay.in\/learn\/wp-json\/wp\/v2\/posts\/18219","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/learn.razorpay.in\/learn\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/learn.razorpay.in\/learn\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/learn.razorpay.in\/learn\/wp-json\/wp\/v2\/users\/151156580"}],"replies":[{"embeddable":true,"href":"https:\/\/learn.razorpay.in\/learn\/wp-json\/wp\/v2\/comments?post=18219"}],"version-history":[{"count":1,"href":"https:\/\/learn.razorpay.in\/learn\/wp-json\/wp\/v2\/posts\/18219\/revisions"}],"predecessor-version":[{"id":18220,"href":"https:\/\/learn.razorpay.in\/learn\/wp-json\/wp\/v2\/posts\/18219\/revisions\/18220"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/learn.razorpay.in\/learn\/wp-json\/wp\/v2\/media\/18352"}],"wp:attachment":[{"href":"https:\/\/learn.razorpay.in\/learn\/wp-json\/wp\/v2\/media?parent=18219"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/learn.razorpay.in\/learn\/wp-json\/wp\/v2\/categories?post=18219"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/learn.razorpay.in\/learn\/wp-json\/wp\/v2\/tags?post=18219"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}