{"id":18051,"date":"2025-07-24T14:17:36","date_gmt":"2025-07-24T08:47:36","guid":{"rendered":"https:\/\/razorpay.com\/learn\/?p=18051"},"modified":"2025-07-24T14:17:36","modified_gmt":"2025-07-24T08:47:36","slug":"ai-in-tech-writing","status":"publish","type":"post","link":"https:\/\/razorpay.com\/learn\/ai-in-tech-writing\/","title":{"rendered":"AI in Razorpay Tech Writing: Our Journey So Far"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">AI is not the future anymore; it\u2019s already here. At Razorpay, we\u2019ve embraced it wholeheartedly, especially in our Tech Writing team. With a bunch of curious minds and tireless tinkerers, we set out to see what AI could really do for us. The results? A whopping <\/span><b>40% boost in efficiency<\/b><span style=\"font-weight: 400;\"> across our workflows. Curious how we pulled this off? Let\u2019s walk you through our AI journey.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">Our Experiments With AI<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Listing down the top 5 areas in tech writing where we focused on automating with AI.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Content Creation: From Drafts to Docs<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">We began with a simple question: <\/span><i><span style=\"font-weight: 400;\">Can AI help us write better and faster?<\/span><\/i><\/p>\n<p><span style=\"font-weight: 400;\">Well, of course, AI can write. But <\/span><b>can it write like a Razorpay Tech Writer<\/b><span style=\"font-weight: 400;\">? With the right training, it can.<\/span><i><\/i><\/p>\n<p><span style=\"font-weight: 400;\">We tested popular tools like <\/span><b><a href=\"https:\/\/claude.ai\/\" target=\"_blank\" rel=\"noopener\">Claude<\/a>, <a href=\"https:\/\/openai.com\/index\/chatgpt\/\" target=\"_blank\" rel=\"noopener\">ChatGPT<\/a>, <a href=\"https:\/\/gemini.google.com\/\" target=\"_blank\" rel=\"noopener\">Gemini<\/a>, <a href=\"https:\/\/copilot.microsoft.com\/chats\/\" target=\"_blank\" rel=\"noopener\">Co-pilot<\/a><\/b><span style=\"font-weight: 400;\">, and more. Surprisingly, some were better at writing product documentation, while others excelled at API and integration docs.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">We trained the AI models with:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Our internal <\/span><b>style guides<\/b><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Real <\/span><b>doc samples<\/b><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Detailed <\/span><b>checklists<\/b><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Carefully crafted <\/span><b>prompts<\/b><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">With every iteration, our prompts got sharper, and the output got better almost by 3 times.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">We even built a shared <\/span><b>Prompt Library<\/b><span style=\"font-weight: 400;\">, so no one starts from scratch. New or old, every writer now has a tested set of prompts to work with.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">AI now generates first drafts that are nearly <\/span><b>90% accurate<\/b><span style=\"font-weight: 400;\">. All it needs is a layer of human review: compliance checks, branding consistency, tone alignment, and factual accuracy. Once that\u2019s done, it\u2019s ready to go live.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Media Creation: Images, Diagrams, Videos\u2014AI\u2019s Got This Too<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Our exploration didn\u2019t stop at words. We dove into visuals too, and discovered that AI tools can help us:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Create diagrams and conceptual images<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Generate text from images or diagrams<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Record screen tutorials<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Produce human-like <\/span><b>voice-overs<\/b><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Make short concept videos<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">With these, we\u2019ve slashed <\/span><b>media creation time by 50%<\/b><span style=\"font-weight: 400;\">. Check out the <a href=\"https:\/\/youtu.be\/Qph08VLmPhc\" target=\"_blank\" rel=\"noopener\">voice-over in this video<\/a> \u2014 it is AI-generated!<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Tech + Content: Coding Our Own Solutions<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Earlier, making structural changes like updating the docs homepage or menus meant waiting on engineers. Not anymore.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Working with our dev team, we created <\/span><b>Cursor rules<\/b><span style=\"font-weight: 400;\"> that let us independently update: Navigation menus, Homepage content, Sidebar links and more. This has made us more agile and self-reliant.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Automating Reports<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Tracking traffic and engagement used to take up days. Now, AI does it in seconds.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Our automated system pulls usage reports from <\/span><b>Google Analytics<\/b><span style=\"font-weight: 400;\">, helping tech writers understand their audience better\u2014no more manual effort.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">AI Agents for Change Notifications<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Imagine a Slack bot that listens to team conversations and nudges writers when a doc update might be needed. Sounds sci-fi? We\u2019re almost there.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">We\u2019re building <\/span><b>AI agents<\/b><span style=\"font-weight: 400;\"> that monitor internal communications and alert tech writers about possible changes or updates to documents, <\/span><b>even before a request is raised<\/b><span style=\"font-weight: 400;\">. No more last-minute surprises. No more product launches without docs.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">These are still being tested, but are showing promise.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">The Other Side of AI<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Of course, not everything about AI is magical. Here&#8217;s what we learned the hard way:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>No single AI model does it all<\/b><span style=\"font-weight: 400;\">. You\u2019ll need a combination of tools.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>AI struggles with visual content<\/b><span style=\"font-weight: 400;\"> unless explicitly asked to interpret it.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">It can\u2019t read <\/span><b>dynamic text<\/b><span style=\"font-weight: 400;\"> or content rendered through code on websites.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Many tools are powerful but <\/span><b>expensive<\/b><span style=\"font-weight: 400;\">, especially for team-scale usage.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Free plans<\/b><span style=\"font-weight: 400;\"> are great for experimentation, but lack depth for production use.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Most tools aren\u2019t <\/span><b>compliance-ready<\/b><span style=\"font-weight: 400;\">, especially in regulated domains like fintech.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">And yes, <\/span><b>AI still hallucinates<\/b><span style=\"font-weight: 400;\">. Always review before publishing.<\/span><\/li>\n<\/ul>\n<h2><span style=\"font-weight: 400;\">Final Verdict: So, Is AI Worth It?<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Absolutely, <\/span><b>if you know what to expect<\/b><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">AI can supercharge your documentation process. It can handle repetitive tasks, accelerate writing, and even help you become more independent from other teams.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">But it\u2019s not a plug-and-play solution. It needs:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The right <\/span><b>setup<\/b><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Continuous <\/span><b>experimentation<\/b><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">A strong <\/span><b>review layer<\/b><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">And yes, <\/span><b>budget<\/b><span style=\"font-weight: 400;\">.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">At Razorpay, we\u2019re still exploring, refining, and learning\u2014but we\u2019re already seeing the impact.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>AI is not the future anymore; it\u2019s already here. At Razorpay, we\u2019ve embraced it wholeheartedly, especially in our Tech Writing team. With a bunch of curious minds and tireless tinkerers, we set out to see what AI could really do for us. The results? A whopping 40% boost in efficiency across our workflows. Curious how<\/p>\n","protected":false},"author":151156526,"featured_media":18053,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3606],"tags":[4452,1627,3613],"class_list":{"0":"post-18051","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-tech-writing","8":"tag-ai","9":"tag-fintech","10":"tag-technical-writing"},"_links":{"self":[{"href":"https:\/\/learn.razorpay.in\/learn\/wp-json\/wp\/v2\/posts\/18051","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/learn.razorpay.in\/learn\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/learn.razorpay.in\/learn\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/learn.razorpay.in\/learn\/wp-json\/wp\/v2\/users\/151156526"}],"replies":[{"embeddable":true,"href":"https:\/\/learn.razorpay.in\/learn\/wp-json\/wp\/v2\/comments?post=18051"}],"version-history":[{"count":3,"href":"https:\/\/learn.razorpay.in\/learn\/wp-json\/wp\/v2\/posts\/18051\/revisions"}],"predecessor-version":[{"id":18056,"href":"https:\/\/learn.razorpay.in\/learn\/wp-json\/wp\/v2\/posts\/18051\/revisions\/18056"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/learn.razorpay.in\/learn\/wp-json\/wp\/v2\/media\/18053"}],"wp:attachment":[{"href":"https:\/\/learn.razorpay.in\/learn\/wp-json\/wp\/v2\/media?parent=18051"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/learn.razorpay.in\/learn\/wp-json\/wp\/v2\/categories?post=18051"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/learn.razorpay.in\/learn\/wp-json\/wp\/v2\/tags?post=18051"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}