{"id":1791,"date":"2019-11-27T16:13:59","date_gmt":"2019-11-27T10:43:59","guid":{"rendered":"https:\/\/razorpay.com\/learn\/?p=1791"},"modified":"2025-04-10T17:09:10","modified_gmt":"2025-04-10T11:39:10","slug":"quora-upi-questions","status":"publish","type":"post","link":"https:\/\/razorpay.com\/learn\/quora-upi-questions\/","title":{"rendered":"Does Quora Really Have All the Answers About UPI?"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Ever wondered why people ask a question on Quora?\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Sometimes they are obvious. Sometimes they encourage you to listen to K-POP.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">&#8220;While the question may be stupid and obvious to you, it doesn&#8217;t mean that it is stupid and obvious to everyone else,&#8221; says Brian Blood.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">There&#8217;s no particular reason why people ask what they ask, which is why Quora is fun. Often, followers are intrigued by specific questions because they have an answer that, against all the odds, is a pleasure to read.\u00a0<\/span><\/p>\n<p><a href=\"https:\/\/razorpay.com\/learn\/quora-marketing-for-business\/\"><span style=\"font-weight: 400;\">Learn how to use Quora for business.<\/span><\/a><\/p>\n<p><span style=\"font-weight: 400;\">Considering the exposure that Quora provides, as a fintech company, we at <\/span><a href=\"https:\/\/razorpay.com\/\"><span style=\"font-weight: 400;\">Razorpay<\/span><\/a><span style=\"font-weight: 400;\"> also like to answer questions related to UPI, Digital Payments, Fintech and any product related queries.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">On our fishing expedition, we can across a few interesting questions that we&#8217;d like to put on the map.\u00a0<\/span><\/p>\n<ol>\n<li>\n<h2><span style=\"font-weight: 400;\">What is the modus operandi of some of the biggest and most common digital payment scams?<\/span><\/h2>\n<\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">So, <\/span><a href=\"https:\/\/razorpay.com\/blog\/upi-frauds-types-tactics\/?utm_campaign=Distribution&amp;utm_medium=social&amp;utm_source=quora&amp;utm_term=SS\"><span style=\"font-weight: 400;\">how do we deal with UPI fraud?<\/span><\/a><span style=\"font-weight: 400;\"> How do hackers take your information? What is the best way to keep yourself safe from so many seemingly intelligent tricksters online?<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Let&#8217;s begin!<\/span><\/p>\n<p><span style=\"font-weight: 400;\">#1 Types of cyber frauds<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Before you stay vigilant, you must first be aware of the <\/span><a href=\"https:\/\/razorpay.com\/blog\/upi-frauds-types-tactics\/?utm_campaign=Distribution&amp;utm_medium=social&amp;utm_source=quora&amp;utm_term=SS\"><span style=\"font-weight: 400;\">types of fraudulent cyber activities <\/span><\/a><span style=\"font-weight: 400;\">out there. While there are one too many types of frauds, we&#8217;ll be discussing UPI scamming, in this article. Here goes:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><b>Phishing<\/b><span style=\"font-weight: 400;\"> is when fraudsters send bogus e-mails to access sensitive information of the potential victim. Once the victim keys in their details (password or PIN) into the fraudulent site, the information is immediately passed on to the hacker for misuse.<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Malware<\/b><span style=\"font-weight: 400;\"> is one of the most common forms of cyber fraud and can be mistakenly downloaded from a fake e-mail attachment or an unsecured website. Malware is designed to extract and copy data from the infected device.<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Money Mule<\/b><span style=\"font-weight: 400;\"> is a more elaborate fraud where once the victim&#8217;s data is obtained, fraud rings transfer money to an intermediary account to house the loot. This account acts as one of the money mules to park money collected from different victims.<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>SIM Cloning<\/b><span style=\"font-weight: 400;\"> is a recent addition that has mushroomed after the OTP-mandatory rule by banks. If a fraudster clones your SIM, he can even change the <a href=\"https:\/\/razorpay.com\/learn\/what-is-a-upi-pin\/\">UPI PIN<\/a>. The fraudster gets hold of the victim&#8217;s bank account details and ID proof to reset the PIN.<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Vishing<\/b><span style=\"font-weight: 400;\"> is mostly hackers posing as bank representatives, asking questions &#8216;on behalf of the bank&#8217;. These individuals weave a web of lies and enquire about the victim&#8217;s personal information to extract their PIN or password. <\/span><a href=\"https:\/\/razorpay.com\/blog\/upi-frauds-types-tactics\/?utm_campaign=Distribution&amp;utm_medium=social&amp;utm_source=quora&amp;utm_term=SS\"><span style=\"font-weight: 400;\">Click here to read more.<\/span><\/a><\/li>\n<\/ul>\n<ol start=\"2\">\n<li>\n<h2><span style=\"font-weight: 400;\">If digital payments can take place instantaneously, why do sites like IRCTC credit refunds after 5-7 days?<\/span><\/h2>\n<\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">Why do refunds take 5-10 days?: A refund involves an exchange of information between 3-4 different parties. Each of these parties has its mechanisms to file the refund request, map it to their respective payments that were initially made and then process it forward.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Many of these processes in the banking ecosystem are not fully automated and require manual oversight. Given the number of parties involved and the variance in their processes to handle refunds, it takes 5-10 days for them to be credited back to the customer account.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">When does it extend beyond 5-10 days?: About five major payment gateways are working in the country, 5-6 major acquiring banks who help process payments and about 60 banks which allow for functionality of payments via net banking or their <a href=\"https:\/\/razorpay.com\/learn\/what-is-a-card-network\/\">card network<\/a>.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Click <\/span><a href=\"https:\/\/hubs.ly\/H0lRQ8z0\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">here<\/span><\/a><span style=\"font-weight: 400;\"> to read more.<\/span><\/p>\n<p>Related Read: <a href=\"https:\/\/razorpay.com\/learn\/what-is-upi-reference-number\/\">What Is The UPI Reference Number?<\/a><\/p>\n<ol start=\"3\">\n<li>\n<h2><span style=\"font-weight: 400;\">How can I transfer money from my Google Play to my Paytm account?<\/span><\/h2>\n<\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">Have a look at the circular issued by NPCI: <\/span><a href=\"https:\/\/www.npci.org.in\/sites\/default\/files\/circular\/UPI%20Circular%20-%20Guidelines%20on%20Interoperability.pdf\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Guidelines on Interoperability features for all BHIM UPI Apps.<\/span><\/a><\/p>\n<p><span style=\"font-weight: 400;\">For instance, if you are a GooglePay user and you want to transfer funds to a Paytm wallet, here&#8217;s a step by step process:<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Important: Before you proceed, please enable location on your mobile because it helps Google detect and flag suspicious activities.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Step 1: Note your <a href=\"https:\/\/razorpay.com\/learn\/what-is-upi-id\/\">UPI ID<\/a>, which is mentioned on the home screen. (xyz@okaxisbank)<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Step 2: Open the Paytm app and select &#8216;Add Money&#8217;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Step 3: Enter the desired amount<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Step 4: Select BHIM UPI as the payment method in the payment window<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Step 5: In the <a href=\"https:\/\/razorpay.com\/learn\/what-is-virtual-payment-address-vpa\/\">VPA<\/a> field, enter your GooglePay UPI ID<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Step 6: Click on &#8216;Pay Now&#8217;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Step 7: After you select the option you&#8217;ll receive a notification from GooglePay app<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Step 8: Select the request from Paytm and click to proceed<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Step 9: Select or proceed with you default bank<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Step 10: Type your UPI Pin and proceed<\/span><\/p>\n<p><span style=\"font-weight: 400;\">After that, the amount will be added to your wallet. In case you want to read more click <\/span><a href=\"https:\/\/razorpay.com\/learn\/rbi-upi-interoperability-digital-wallets-upi\/\"><span style=\"font-weight: 400;\">here<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<ol start=\"4\">\n<li>\n<h2><span style=\"font-weight: 400;\">What kind of customer data do payment gateways have access to?<\/span><\/h2>\n<\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">Even when we understand that the transaction is going to be secure, there is always a fear at the back of our minds when we enter our card or bank details. It&#8217;s our hard-earned money on the line, after all.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">However, since digital payments are not going anywhere but <\/span><a href=\"https:\/\/razorpay.com\/blog\/upi-data-august-2019\"><span style=\"font-weight: 400;\">upwards in terms of usage<\/span><\/a><span style=\"font-weight: 400;\">, let&#8217;s understand how secure your online transactions are and what exactly a payment gateway does with your data.<\/span><\/p>\n<p><em>Encryption through PCI-DSS compliance<\/em><\/p>\n<p><span style=\"font-weight: 400;\">First things first, a payment gateway does not store your data as-is. The best payment gateways are <\/span><a href=\"https:\/\/razorpay.com\/learn\/payment-compliance-secure-payments\/\"><span style=\"font-weight: 400;\">PCI-DSS compliant<\/span><\/a><span style=\"font-weight: 400;\">. The PCI Security Standards Council is a global organization that sets compliance rules for managing cardholder data for all online payment systems. PCI-DSS is now the global standard for online security. What this means for you is that your online transactions are encrypted to ensure there is no data interception.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">All the details that you enter like name, address, card information, netbanking information, etc. are used only to complete the transaction. The payment gateway never stores sensitive information like CVV, pin or password.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Now, coming back to the encryption bit. Data security begins the second you land on a website. A payment gateway uses the highest assurance <\/span><a href=\"https:\/\/razorpay.com\/learn\/ssl-certificate-benefits-install\/\"><span style=\"font-weight: 400;\">SSL certificate<\/span><\/a><span style=\"font-weight: 400;\">, which allows TLS encryption of your data. This is a lot of jargon, but in simpler words, you can look at the URL in your browser. An https:\/\/ protocol means that the website you are on is secure.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u00a0<\/span><span style=\"font-weight: 400;\">Most e-commerce companies today work with secure payment gateways to ensure that the data of their customers is not compromised. You can also check if the website or payment gateway page is protected or not by looking for the https:\/\/ in the URL, but to additionally understand how payment gateways ensure security, let&#8217;s look at something called tokenization.<\/span><\/p>\n<p><em>Tokenization to prevent exposure of data<\/em><\/p>\n<p><span style=\"font-weight: 400;\">You enter your 16-digit card number into a payment gateway&#8217;s interface. What the payment gateway does is that it replaces this 16-digit number with a single token. This &#8220;token&#8221; is a unique set of characters that replace your original card number.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This allows the payment to be processed without exposing your sensitive details. Tokens are assigned randomly, which makes it incredibly impossible to reverse-engineer the actual card number from the token. Click here to <\/span><a href=\"https:\/\/razorpay.com\/blog\/payment-gateway-data-security\/\"><span style=\"font-weight: 400;\">read more<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span data-sheets-root=\"1\" data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;Related Read: What is Card Tokenization?&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:332483,&quot;3&quot;:{&quot;1&quot;:0},&quot;4&quot;:{&quot;1&quot;:2,&quot;2&quot;:14277081},&quot;9&quot;:0,&quot;10&quot;:1,&quot;12&quot;:0,&quot;15&quot;:&quot;Calibri&quot;,&quot;19&quot;:0,&quot;21&quot;:0}\">\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0Related Read: <a href=\"https:\/\/razorpay.com\/blog\/card-tokenisation-all-you-need-to-know\/\">What is Card Tokenization?<\/a><\/span><\/p>\n<ol start=\"5\">\n<li>\n<h2><span style=\"font-weight: 400;\">Why is Razorpay better than other payment gateways in India?<\/span><\/h2>\n<\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">Razorpay is the only <\/span><a href=\"https:\/\/razorpay.com\/\"><span style=\"font-weight: 400;\">converged payments solution company<\/span><\/a><span style=\"font-weight: 400;\"> in India that allows your business to accept, process, and disburse payments via its product suite.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">With Razorpay, you have access to all payment modes, including credit and debit cards, UPI, and popular<a href=\"https:\/\/razorpay.com\/learn\/mobile-wallet\/\"> mobile wallets.<\/a><\/span><\/p>\n<p><span style=\"font-weight: 400;\">The most essential quality of a payments solution is the ability to scale itself to meet your growing demands. Razorpay&#8217;s <\/span><a href=\"https:\/\/razorpay.com\/payment-gateway\/\"><span style=\"font-weight: 400;\">Payment Gateway<\/span><\/a><span style=\"font-weight: 400;\"> is a system designed to handle end-to-end payments.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It supports the most extensive set of payment modes.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">From domestic and international credit\/debit cards to UPI and mobile wallets, we&#8217;ve got you covered.<\/span><\/p>\n<h2><b>Conclusion<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Quora entered the market about eight years back, and it has kept widening its offering since then. Something that just started as a question-answer platform today has about 400 million monthly active users.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">People are looking for recommendations, features and experiences from real users and builders of products before making a move and Quora, as a platform has proven to be efficient enough to calm many quests!<\/span><\/p>\n<p><span style=\"font-weight: 400;\">To be continued\u2026<\/span><\/p>\n<p>Also read: <a href=\"https:\/\/razorpay.com\/learn\/how-to-run-quora-ads\/\">A Complete Guide to Getting Started with Quora Ads<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>There&#8217;s no particular reason why people ask what they ask, which is why Quora is fun. Often, followers are intrigued by specific questions because they have an answer that, against all the odds, is a pleasure to read.  <\/p>\n","protected":false},"author":151156461,"featured_media":1792,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1387],"tags":[2375,2746,1516],"class_list":{"0":"post-1791","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-payments","8":"tag-digital-payments","9":"tag-quora-marketing","10":"tag-upi"},"_links":{"self":[{"href":"https:\/\/learn.razorpay.in\/learn\/wp-json\/wp\/v2\/posts\/1791","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/learn.razorpay.in\/learn\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/learn.razorpay.in\/learn\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/learn.razorpay.in\/learn\/wp-json\/wp\/v2\/users\/151156461"}],"replies":[{"embeddable":true,"href":"https:\/\/learn.razorpay.in\/learn\/wp-json\/wp\/v2\/comments?post=1791"}],"version-history":[{"count":12,"href":"https:\/\/learn.razorpay.in\/learn\/wp-json\/wp\/v2\/posts\/1791\/revisions"}],"predecessor-version":[{"id":16786,"href":"https:\/\/learn.razorpay.in\/learn\/wp-json\/wp\/v2\/posts\/1791\/revisions\/16786"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/learn.razorpay.in\/learn\/wp-json\/wp\/v2\/media\/1792"}],"wp:attachment":[{"href":"https:\/\/learn.razorpay.in\/learn\/wp-json\/wp\/v2\/media?parent=1791"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/learn.razorpay.in\/learn\/wp-json\/wp\/v2\/categories?post=1791"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/learn.razorpay.in\/learn\/wp-json\/wp\/v2\/tags?post=1791"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}