{"id":1622,"date":"2020-06-15T23:40:05","date_gmt":"2020-06-15T18:10:05","guid":{"rendered":"https:\/\/rzplearn.com\/?p=1622"},"modified":"2024-12-17T06:22:01","modified_gmt":"2024-12-17T00:52:01","slug":"banks-fintech-challenges","status":"publish","type":"post","link":"https:\/\/razorpay.com\/learn\/business-banking\/banks-fintech-challenges\/","title":{"rendered":"Challenges for Banks and Fintech to Work Together"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Remarkable isn\u2019t it, how fintech has reconstructed payments and financial services, changing how payments work?<\/span><\/p>\r\n<p><span style=\"font-weight: 400;\">UPI has become one of the most preferred payment modes for both P2P and P2M transactions, kicking most other payment modes to the curb. Online commerce has become a child\u2019s play because of payments solution companies and their products.\u00a0<\/span> <span style=\"font-weight: 400;\">Accepting payments from any part of the globe has become accessible.\u00a0<\/span><\/p>\r\n<p><em><strong>What more?<\/strong><\/em><\/p>\r\n<p><span style=\"font-weight: 400;\">Money lending is growing phenomenally that we don\u2019t even wait for our salaries to make a big purchase anymore. Incredible reward systems have emerged in the payments realm, making credits all the more appealing to every Indian consumer.\u00a0<\/span><\/p>\r\n<p><span style=\"font-weight: 400;\">Neobanking is taking over the financial services sector, offering customers more than they ever imagined.\u00a0<\/span><\/p>\r\n<p><span style=\"font-weight: 400;\">And, while all of this is going on, what\u2019s really happening to banks? Are banks finally growing out of their shell to realize the contention? Are they able to cope with the towering change that fintech has given birth to?\u00a0<\/span> <span style=\"font-weight: 400;\">Are they intimidated by the change, or are they able to see the contingent collusion with fintech to empower themselves?<\/span><\/p>\r\n<p><i><span style=\"font-weight: 400;\">So many questions.\u00a0<\/span><\/i><\/p>\r\n<p><span style=\"font-weight: 400;\">These are some critical questions. They most definitely need to be answered.\u00a0<\/span> <span style=\"font-weight: 400;\">Surely, we\u2019ve seen prominent banks stepping up to the exigency of the situation. These banks have joined hands with some of the most disruptive fintech companies out there.\u00a0<\/span><\/p>\r\n<p><span style=\"font-weight: 400;\">Now, the next question is, <\/span><i><span style=\"font-weight: 400;\">why aren\u2019t all banks doing so?<\/span><\/i> <span style=\"font-weight: 400;\">If you\u2019re thinking along these lines, let\u2019s break it to you. It\u2019s not easy. <\/span><\/p>\r\n<p><span style=\"font-weight: 400;\">Collaboration means change. Collaboration means dispute. And, more than anything, collaboration means challenges.<\/span> <span style=\"font-weight: 400;\">Let\u2019s talk about the collaboration of banks and fintech, and try to interpret what these challenges are and how they affect the overall financial system.<\/span><\/p>\r\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_80 counter-hierarchy ez-toc-counter ez-toc-transparent ez-toc-container-direction\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<label for=\"ez-toc-cssicon-toggle-item-69d730f1e2206\" class=\"ez-toc-cssicon-toggle-label\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/label><input type=\"checkbox\"  id=\"ez-toc-cssicon-toggle-item-69d730f1e2206\"  aria-label=\"Toggle\" \/><nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/razorpay.com\/learn\/business-banking\/banks-fintech-challenges\/#Consumers-lack-of-exposure-to-tech-can-negatively-impact-banks-and-fintech-working-together\" >Consumers\u2019 lack of exposure to tech can negatively impact banks and fintech working together<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/razorpay.com\/learn\/business-banking\/banks-fintech-challenges\/#Collaboration-between-banks-and-fintech-can-create-trust-issues\" >Collaboration between banks and fintech can create trust issues<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/razorpay.com\/learn\/business-banking\/banks-fintech-challenges\/#Banks-will-face-increased-dependency-on-tech\" >Banks will face increased dependency on tech<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/razorpay.com\/learn\/business-banking\/banks-fintech-challenges\/#The-result-will-bring-about-big-culture-changes\" >The result will bring about big culture changes<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/razorpay.com\/learn\/business-banking\/banks-fintech-challenges\/#Banks-and-fintech-working-together-may-bring-about-new-risks\" >Banks and fintech working together may bring about new risks<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/razorpay.com\/learn\/business-banking\/banks-fintech-challenges\/#The-Solution\" >The Solution<\/a><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"Consumers-lack-of-exposure-to-tech-can-negatively-impact-banks-and-fintech-working-together\"><\/span><span style=\"font-weight: 400;\">Consumers\u2019 lack of exposure to tech can negatively impact banks and fintech working together<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\r\n<p><span style=\"font-weight: 400;\">Consumers these days are tech-savvy. While we agree with this fact, it\u2019s also important we address consumers who aren\u2019t all that acquainted with technology. Millions of people from tier 2 and 3 cities hold bank accounts. And, several everyday bank transactions can seem complicated to these consumers.\u00a0<\/span><\/p>\r\n<p><span style=\"font-weight: 400;\">Also, having a bank account doesn\u2019t compensate for the financial and technological knowledge that is expected of a consumer. So, this may be a significant challenge for banks and fintech to work together.\u00a0<\/span><\/p>\r\n<h2><span class=\"ez-toc-section\" id=\"Collaboration-between-banks-and-fintech-can-create-trust-issues\"><\/span><span style=\"font-weight: 400;\">Collaboration between banks and fintech can create trust issues<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\r\n<p><span style=\"font-weight: 400;\">Considering the past collaborations of banks and fintech, it\u2019s easy to say that the result is often a solution that simplifies the underlying problem. And, the solution is not immediately accepted by many.\u00a0<\/span><\/p>\r\n<p><span style=\"font-weight: 400;\">Banks have gained the trust of their consumers over the many years they\u2019ve operated, and this trust is something that cannot simply be sidelined.\u00a0<\/span> <span style=\"font-weight: 400;\">For example, we\u2019ve spoken about UPI and its adoption in many of our reports. And, the observation has always been the same. <\/span><\/p>\r\n<p><span style=\"font-weight: 400;\">Although UPI apps incentivized transactions to push adoption, gaining the trust of millions of consumers did not come easy. Customers still prefer traditional banking methods over UPI to perform larger value transactions.\u00a0<\/span><\/p>\r\n<h2><span class=\"ez-toc-section\" id=\"Banks-will-face-increased-dependency-on-tech\"><\/span><span style=\"font-weight: 400;\">Banks will face i<\/span><span style=\"font-weight: 400;\">ncreased dependency on tech<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\r\n<p><span style=\"font-weight: 400;\">Let\u2019s talk about traditional banks. Over the years, we have seen a number of manual efforts being translated into automated processes. But at the core, manual processes still thrive. These processes, along with legacy systems and their regulatory framework, make it stiff for banks to adopt newer tech.\u00a0<\/span><\/p>\r\n<p><span style=\"font-weight: 400;\">It\u2019s not impossible to implement changes, but it does require a ton of effort.<\/span> <span style=\"font-weight: 400;\">Consider that the partnership works out better than we thought. This would mean automating the entire bunch of processes that traditional banks have worked with for ages.\u00a0<\/span><\/p>\r\n<p><span style=\"font-weight: 400;\">Not that we\u2019re pessimistic about it, changing traditional means to modern methods are always great. But let\u2019s remind you this change cannot happen overnight.<\/span><\/p>\r\n<p><span style=\"font-weight: 400;\">Speaking of fintech bodies, they\u2019re mostly customer-driven. They want to make it as easy as it can be for a customer to perform all of their financial activities. This means the partnership can result in a complete transformation of how traditional banks work while increasing tech dependency for the banks.\u00a0<\/span><\/p>\r\n<h2><span class=\"ez-toc-section\" id=\"The-result-will-bring-about-big-culture-changes\"><\/span><span style=\"font-weight: 400;\">The result will bring about big culture changes<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\r\n<p><span style=\"font-weight: 400;\">Banks and fintech work together to bring about changes across functional verticals of financial services. With the past collaborations, it\u2019s not wrong to say that the culture of traditional banks has turned out to be slightly modern or innovative.\u00a0<\/span><\/p>\r\n<p><span style=\"font-weight: 400;\">On the other hand, banks have built a systematic culture over the many years of their existence. The collaboration can create somewhat of a culture shock to banks because the culture of a startup can be very contrasting.\u00a0<\/span><\/p>\r\n<p><span style=\"font-weight: 400;\">It\u2019s definitely not wrong for banks to adapt to the change. But we are talking about highly skilled finance professionals who have their own views as to how things should work.<\/span><\/p>\r\n<h2><span class=\"ez-toc-section\" id=\"Banks-and-fintech-working-together-may-bring-about-new-risks\"><\/span><span style=\"font-weight: 400;\">Banks and fintech working together may bring about new risks<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\r\n<p><span style=\"font-weight: 400;\">Like we mentioned earlier, banks adhere to a set of traditional systems and legacy frameworks, unlike startups.<\/span> <span style=\"font-weight: 400;\">A fintech startup intervening with the banks\u2019 legacy systems can cause the emergence of new, unforeseen risks like strategic risks, compliance risks, operational risks, cyber risks, and more.<\/span><\/p>\r\n<p><span style=\"font-weight: 400;\">To overcome these risks, thorough strategic business planning should be carried out while constant monitoring risks, and deferring them before occurrence is the way to go for successful collaborations.<\/span><\/p>\r\n<h2><span class=\"ez-toc-section\" id=\"The-Solution\"><\/span>The Solution<span class=\"ez-toc-section-end\"><\/span><\/h2>\r\n<p><span style=\"font-weight: 400;\">Yes, the challenges are many. But the most innovative solutions emerge when banks and fintech work together. As many there are challenges, solutions to these challenges are not impossible. <\/span><\/p>\r\n<p><span style=\"font-weight: 400;\">It may take a little extra elbow grease to make things work at times, but finding a way to surpass these challenges and more, will contribute to the era of rising fintech the country is experiencing. One such example is our very own <strong>RazorpayX Banking Suite for Businesses.<\/strong><\/span><\/p>\r\n<p>We created an entire <strong><a href=\"https:\/\/razorpay.com\/x\/payouts\/\" target=\"_blank\" rel=\"noopener noreferrer\">API and dashboard payouts platform<\/a><\/strong> over a RazorpayX Lite setup that merchants could use during the early access in 2018. As we scaled, we realised current accounts are the heart of the product to support higher volumes of transactions.<\/p>\r\n<p>We built\u00a0<strong><a href=\"https:\/\/razorpay.com\/x\/current-accounts\/\" target=\"_blank\" rel=\"noopener noreferrer\">RazorpayX with Current Accounts<\/a><\/strong> in partnership with RBL Bank and included all standard banking services like <a href=\"https:\/\/razorpay.com\/learn\/what-is-a-bank-cheque-book\/\">cheque book<\/a>, debit cards, and accounting statements. For payroll, we acquired\u00a0<a href=\"https:\/\/opfin.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">Opfin<\/a>, a payroll and HR management software company, that also manages tax filing and compliance via a unified platform, without having to hire any external vendors.<\/p>\r\n<p>We also launched <strong>Payout Links<\/strong>, the easiest and fastest way to disburse funds into your customers\u2019 preferred bank account via IMPS, UPI, <a href=\"https:\/\/razorpay.com\/learn\/neft\/\">NEFT<\/a>, and <a href=\"https:\/\/razorpay.com\/learn\/rtgs\/\">RTGS<\/a>.<\/p>\r\n<p style=\"text-align: center;\"><strong>[ Read more: Payout Links &#8211; <a href=\"https:\/\/razorpay.com\/blog\/payout-links-e-commerce-companies-automate-cod-refunds\/\">Automate Money Transfer Without Bank Details<\/a> ]<\/strong><\/p>\r\n<p>We\u2019re partnering with banks and networks to build\u00a0<strong><a href=\"https:\/\/razorpay.com\/x\/corporate-credit-cards\/\" target=\"_blank\" rel=\"noopener noreferrer\">corporate credit cards<\/a><\/strong>\u00a0from the ground up that offer immense flexibility with limited-time credit period and auto-repayment for businesses. These cards powered by our credit intelligence engine can be used to make payments towards Google Ads, Facebook Ads, AWS, Business Travel, and so much more.<\/p>\r\n\r\n<div style=\"text-align: center;\"><a style=\"border-radius: 3px; background: #528ff0; padding: 15px; font-weight: 600; cursor: pointer; text-decoration: none; color: white;\" href=\"https:\/\/razorpay.com\/x?utm_source=blog&amp;utm_medium=cta\" target=\"_blank\" rel=\"noopener\" data-schema-attribute=\"\">Experience Supercharged Banking<\/a><\/div>\r\n","protected":false},"excerpt":{"rendered":"<p>Banks and fintech joining hands can create wonders in the payments landscape. However, there are some critical challenges we cannot ignore.<\/p>\n","protected":false},"author":151156458,"featured_media":2896,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3437],"tags":[1627],"class_list":{"0":"post-1622","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-banking","8":"tag-fintech"},"_links":{"self":[{"href":"https:\/\/learn.razorpay.in\/learn\/wp-json\/wp\/v2\/posts\/1622","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/learn.razorpay.in\/learn\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/learn.razorpay.in\/learn\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/learn.razorpay.in\/learn\/wp-json\/wp\/v2\/users\/151156458"}],"replies":[{"embeddable":true,"href":"https:\/\/learn.razorpay.in\/learn\/wp-json\/wp\/v2\/comments?post=1622"}],"version-history":[{"count":13,"href":"https:\/\/learn.razorpay.in\/learn\/wp-json\/wp\/v2\/posts\/1622\/revisions"}],"predecessor-version":[{"id":14876,"href":"https:\/\/learn.razorpay.in\/learn\/wp-json\/wp\/v2\/posts\/1622\/revisions\/14876"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/learn.razorpay.in\/learn\/wp-json\/wp\/v2\/media\/2896"}],"wp:attachment":[{"href":"https:\/\/learn.razorpay.in\/learn\/wp-json\/wp\/v2\/media?parent=1622"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/learn.razorpay.in\/learn\/wp-json\/wp\/v2\/categories?post=1622"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/learn.razorpay.in\/learn\/wp-json\/wp\/v2\/tags?post=1622"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}